Temporary adjustment of general terms and conditions in response to COVID-19.

Due to all uncertainties surrounding Corona and travel, we will suspend article 4 about the cancellation period and we will refund any deposit already paid if you cannot travel due to Corona measures and have to cancel your booking.

General Terms and Conditions

Version 2.5

Article 1: The parties.

  1. LT Carrental (LongTerm Car Rental Curaçao), established in Willemstad, Curaçao and registered in the trade register of the Chamber of Commerce and Industry under number 151222, hereinafter referred to as "the lessor".
  2. The person / persons named on the contract / rental agreement, hereinafter referred to as "the renter"

Article 2: Agreement.

  1. The lessor rents out the car, as stated in the contract, to the renter for the specified period. These terms and conditions are an inseparable part of the contract. Renter is also understood to be the driver (s).

Article 3: Deposit / Deductible.

  1. Before booking the car, the renter has made a payment in the amount of the deposit / deductible. After confirming receipt of this payment, the reservation is final.
  2. The deposit serves to cover the mandatory deductible of the insurance and to pay all other costs to which the renter is obliged.
  3. The deposit will only be settled once the car has been returned to the lessor.

Article 4: Cancellation / reservation.

  1. If the renter wishes to cancel the reservation within one month before the start of the rental period, the deposit will not be refunded.

Article 5: Payment and commencement of the contract.

  1. The rent must be paid in advance.
  2. If the renter rents for a period longer than one month, he/she must pay the rent for the following month on a date and time agreed with the lessor and present the car to the lessor for inspection.
  3. The prepayment of the rent serves to pay the rent due.
  4. The agreement will commence no sooner than after the (first term of the) payment of rent due has been made.
  5. Early termination of the agreement (before the end of the agreed rental period) does not entitle the renter to a refund of rent already paid, nor does it release the renter from the obligation to pay the remaining rent. (Exceptions to this are possible but only after prior consultation with and approval of the lessor)

Article 6: The condition of the car.

  1. The lessor declares that the car is in good motor and mechanical order, the bodywork and paint are in good condition and the car is equipped with car papers and (emergency) spare wheel with associated tools. Any deviations are stated on the contract.
  2. The car must be returned in the same condition as when it was issued.

Article 7: Rules of use.

  1. In, or with, the car it is prohibited to;
    1. participate or take part in speed races or road races;
    2. drive "off-road";
    3. transport animals;
    4. smoke;
    5. sit on the seats with wet swimsuits;
    6. leave bags and / or other items behind;
    7. park elsewhere than on enclosed and / or monitored and illuminated areas at night;
    8. drive with the provided "emergency wheel" (the spare tire) other than to reach a place where the car is safe and / or a tire service where the flat tire can be repaired or replaced.
  2. It is also prohibited to use the car or to have it used;
    1. for a purpose contrary to the law;
    2. to give driving lessons;
    3. to push or tow any other vehicle or trailer;
    4. for transport of persons or goods in violation of any law of the country of Curaçao;
    5. by a driver other than the one(s) contractually agreed with the lessor;
    6. by a driver who is under the influence of alcoholic and / or narcotic drugs or who may otherwise be deemed unable to drive the vehicle in a responsible manner.
    7. other than for which the car is intended: passenger transport. (personal luggage is included)
  3. You must keep the car clean.

Article 8: Damages.

  1. All damage, theft, vandalism, burglary, etc., regardless of how it occurred, and damage caused as a result of a collision / accident in which the renter is to blame for the accident and / or when the damage cannot be claimed from a counterparty, ( including the rent for the period that the car is in repair or until it is released by the authorities) is at the expense of the renter up to the amount of the deposit / deductible.
  2. The lessor will keep the deposit until the car is repaired and all bills have been settled.
  3. If the renter wishes to continue the rental agreement of the car after a collision / accident, a new deposit / deductible must be paid.
  4. Whether the rental agreement will be continued after a collision / accident is entirely and exclusively at the discretion of the lessor.

Article 9: Exclusions.

  1. If damage is caused by one or more of the points below, all costs will be at the expense of the renter without any limitations, including the rent for the period that the car is being repaired or until it is released by the authorities;
    1. Damage caused:
      1. by gross negligence or improper use of the car by the renter or driver.
      2. If the car is used for purposes other than normal passenger transport (speed races, speed driven tour, transport of heavy goods, dangerous or illegal use).
      3. If the damage occurred in the Christoffel park, on unpaved roads, on the plain of Hato or in other places that are difficult to reach with normal transport. The help for technical problems and the towing service within these places will also be canceled.
    2. Other damage than of external causes:
      1. Damage caused by ignoring warning lights and / or temperature, oil or other meters.
      2. Damage or consequential damage caused or aggravated by driving with a boiling engine or an engine without sufficient oil.
      3. Damage to or loss of goods or injury to persons in the car.
      4. If the driver drives the car unlawfully or without authorization from the lessor.
      5. Damages that exceed the legal liability sum (ANG 150,000, say one hundred and fifty thousand Dutch Antillean Guilder).
      6. If the renter is unable to submit a Forensys report from Curaçao Road Service (telephone number 199) in the event of damage, or if the renter acknowledges guilt in case of an accident.
      7. If the renter does not immediately report the theft of the car or parts thereof to the authorities or cannot provide an original report of this.
      8. If the driver was under the influence of alcohol, drugs, medication or was otherwise in a state where it can be assumed that it has a negative effect on driving ability or is contrary to the law.
      9. Damage caused as a result of engaging in matters other than driving the car, including activities on a mobile telephone, etc.
      10. Damage caused as a result of refueling with fuel other than prescribed in article 11, under 2.
      11. Damage caused as a result of non-compliance with the stipulation described in article 11 under 3.

Article 10: Obligations.

  1. In the event of an accident / collision, the renter is obliged;
    1. To leave the car at the exact location where the accident / collision occurred until the Forensys inspector indicates that it can be moved. (Failure to comply with this provision will void the insurance entitlement and all resulting costs will be recovered from the renter);
    2. Immediately inform the lessor (+59996875496).
    3. Call Forensys (Curaçao Road Service), (telephone number 199 / + 59997471333);
    4. If necessary, alert the police, (telephone number 911/917)
    5. Follow the instructions of the lessor, such as submitting witness statements and / or other documents related to the event;
    6. At all times within 24 hours, unless agreed otherwise in writing, to hand in the so-called 'mini report' of Forensys to the lessor or otherwise to make it available on time;
    7. To refrain from acknowledging guilt in any form;
  2. The car may never be left unattended unless proper use has been made of all safety devices against accidents, theft and burglary that have been fitted and supplied to and in the car;
  3. To provide the lessor and any persons to be designated by him with all requested cooperation in defense against claims from third parties or to obtain compensation from third parties.
  4. All documents and letters etc. that are received by the renter / driver in connection with an accident are to be handed over or made available to the lessor.

Article 11: Fuel.

  1. The car must be returned with a full tank, as it was delivered. If the gas tank is not completely filled, the costs of the petrol increased bij ANG 50 will be charged.
  2. Only super petrol / gasoline must be refueled (yellow at the pump).
  3. If the fuel gauge indicates a fuel capacity of ¼ it is advisable to refuel. It is not allowed to empty the tank of the car all the way to the reserve fuel; The quality of the gasoline on Curaçao is not always good. When the fuel tank is completely emptied, it is possible that sediment will get into the engine and it can be damaged or break down.

Article 12: Security.

  1. When leaving the car, it must be locked and all safety measures must be put into effect.
  2. The car must be parked within a closed area at night.
  3. The car must be parked in full view as much as possible at all times. If that is impossible, at least the front must be visible.
  4. Never leave things behind in the car that may seem interesting to burglars.
  5. (Note: this also applies to items that hardly represent any or have no value for the renter!)

Article 13: Disruptions, breakdown etc.

  1. In the event of a malfunction or breakdown, the lessor must be notified as soon as possible.
  2. Self-resolved disruptions to the car cannot be charged to the lessor.
  3. Costs for resolving problems that could easily have been prevented by the renter (empty battery as a result of the lights being forgotten to turn off, opening of the car due to forgotten keys, etc.) are at the expense of the renter.
  4. Towing costs by any other than the towing company of the lessor will never be reimbursed.
  5. The renter must fully cooperate with the lessor to resolve a malfunction.
  6. Lessor cannot be held liable for consequential damage.
  7. The renter must ensure that the coolant and oil level as well as the tire pressure are checked regularly.
  8. The renter must, in consultation with and at the request of the lessor, give the opportunity to have the car serviced, to have necessary repairs performed and to have the mandatory annual inspection made possible. In the event of damage due to negligence of these terms, the (extra) costs are for the renter.

Article 14: Tires / rims.

  1. Change and repair of flat tires must be done by the renter. This must be done within 24 hours after observation. The spare wheel supplied with the car is a so-called emergency homecoming wheel and is not suitable for large distances and high speeds.
  2. If no tire service is available (Sundays and public holidays), the renter must contact the lessor.
  3. If the car is returned with one or more flat tires, ANG 50 will be charged per tire.
  4. If damage is caused to the tires or speeded up (for example due to too high or too low pressure or to continue driving with a flat tire), the damaged tires and rims will be replaced by new ones at the expense of the renter.
  5. The replacement of broken tires and rims must be done at and by a tire specialist / car company to be determined by the lessor.
  6. Tires and rims replaced by the renter without prior approval of the lessor will not be accepted and replacement thereof will still be charged to the renter without reimbursement of costs made.

Article 15: Returning the car.

  1. The renter must return the car in a controllable state. If the car is too dirty from the inside and/or outside, renter may be charged an extra cleaning fee. With a heavily soiled interior, a professional cleaning company will take care of the cleaning, and the costs are at the expense of the renter. (ANG 150)
  2. The car must be returned on the date and time specified in the contract. If the renter wishes to return the car at a different time, this must be agreed in advance with the lessor.
  3. When returning the car before the end of the agreed rental period without prior consultation with and consent of the lessor, no refund will be given. Exceptions may apply.
  4. If, it has been agreed that after returning the car, the renter will be brought to a location, the renter must return the car exactly to the agreed time as stated on the rental agreement. If the car is returned earlier or later, the lessor is not obliged to transport the renter and the renter shall therefor arrange for transport himself.

Article 16: Non-returning, late returning, reclaiming or repossessing.

  1. If the car is returned later than reserved and paid for, ANG 25 will be charged for the first hour or part thereof.
  2. If the car is returned more than an hour later, a whole day (ANG 55) will be charged.
  3. If the car is not returned within 8 hours after the rental period has expired, a report will be made to the authorities and all consequential costs will be recovered from the renter.
  4. The lessor has the right to reclaim or retrieve the car at any time without notice or judicial intervention.
  5. If this recovery takes place due to what is stated in Article 9, costs will be charged.
  6. The renter must make every effort to ensure that the lessor can immediately access the car and the keys.
  7. The renter already gives the lessor permission in advance to enter the grounds or buildings where the car is located or is needed to reclaim the car.

Article 17: Delivery obligation / refund.

  1. If it is impossible to continue driving the rented vehicle as a result of a defect in the car, the renter is entitled to replacement transport, provided that the terms of Article 13 are met.
    1. In this case, replacement transport will primarily come from the lessor's own fleet.
    2. If the lessor cannot provide replacement transport, an equivalent car will be sought from fellow car-rental companies.
    3. If replacement transport cannot be offered in any way, the renter is entitled to a refund of the rent for the period that no car was available, starting on the first day after the vehicle was no longer usable.
  2. If it is impossible to continue driving the vehicle as a result of an accident / collision that the renter is found guilty of, the renter is only entitled to replacement transport if this is available within the company. If this is not the case, the remaining rent will be reimbursed.
  3. The tenant is entitled to replacement transport (if available) or a refund of the remaining rent if the tenant has not been found guilty in the event of a collision.
  4. Other costs or (consequential) damage will not be reimbursed.

Article 18: Liability.

  1. The lessor is never liable for damage to cargo, regardless of how it has occurred.
  2. The renter is considered to have taken out an insurance policy for his possible damage.

Article 19: Changes.

  1. LT Carrental reserves the right to change these terms and conditions at any time without prior notice.
  2. If these general terms and conditions deviate from those published on our website (www.longtermcuracao.com), the latter apply.
  3. If the general terms and conditions are changed during an existing lease, the terms and conditions that apply at the start of the contract will remain unaffected.

Article 20: Disputes.

  1. Where in the event of a dispute these conditions do not provide for a definitive answer, the laws and regulations of the country of Curaçao apply.
  2. A dispute in which the renter and the lessor cannot reach an agreement can be submitted to a competent court.